Contact
For product help, bug reports, failed uploads, quiz issues, or general questions, email support.
AcadyLearn Support
How can we help?
Get help with uploads, generated quizzes, flashcards, subscriptions, account requests, and privacy or security questions.
Billing and subscriptions
For plan changes, cancellation help, receipts, failed payments, or refund questions, include the email address on your AcadyLearn account.
Account deletion
You can request account deletion by emailing support from the address tied to your account. We may ask for confirmation before deleting account data.
Privacy and security
For privacy rights, data handling, responsible disclosure, or suspected account compromise, contact us directly.
Before you email
What to include
The email address on your AcadyLearn account
A short description of what happened and what you expected
Screenshots, document names, quiz titles, or billing receipt details when relevant
FAQ
Common questions
What files can I upload?
AcadyLearn is built for common study materials such as lecture PDFs, slides, notes, and documents. If an upload fails, check the file size, make sure the file is not password protected, and try exporting it as a PDF.
Why did my quiz miss something from my document?
Generated quizzes are based on extracted document text. Dense slides, scanned images, handwritten notes, or low-quality PDFs can reduce extraction quality. Try uploading a clearer PDF or a document with selectable text.
Can I edit or regenerate quizzes?
Quiz editing and regeneration depend on your plan. If a quiz looks incomplete or off-topic, include the quiz title and source document name when you contact support.
How do flashcards work?
Flashcards are generated from your uploaded material to help you review key terms and concepts. If a deck is missing important content, the source document may not have extracted cleanly.
How do subscriptions and cancellations work?
Paid plans renew automatically until canceled. You can cancel from your account settings when available, or email support for help. Cancellation applies to future renewals and does not automatically delete your account.
Does deleting my account cancel my subscription?
If you have an active paid subscription, contact support before deleting your account so we can confirm billing status and avoid leaving an external subscription active.
Do you use my uploads to train AI models?
No. Uploaded documents are processed to provide study tools for your account. See the Privacy Policy for more detail about data handling and sub-processors.
For legal and data details, read our Privacy Policy and Terms of Service.